How can we help?
Do you offer corporate or bulk gifting services?
Yes, we provide corporate gifting, bulk orders, and custom packages for events, offices, and clients.
You can reach out to us for a tailored quote.
Can I customize a bouquet or make a special request?
Yes!
We offer custom arrangements for birthdays, anniversaries, sympathy, corporate gifts, and more.
Contact us directly for special requests.
What happens if the recipient is not available at the delivery location?
Our rider will contact the recipient.
If unreachable, we may leave the flowers with security or arrange a second delivery attempt.
Additional charges may apply for re-delivery.
Can I pick up my order instead of having it delivered?
Yes!
You can pick up your bouquet from our studio at Nairobi Mega Mall, Off Uhuru Highway during our operating hours.
What if my flowers arrive damaged or not as expected?
Please contact us within 2 hours of delivery with a photo, and we will replace the bouquet or resolve the issue immediately.
Will my bouquet look exactly like the picture?
We try our best to match the photos; however, slight variations may occur depending on flower availability.
If any substitution is needed, we always maintain the same style, value, and color theme.
Are the flowers fresh?
Yes, all our flowers are fresh, premium-quality blooms sourced daily and handcrafted by our florists to ensure long-lasting beauty.
What payment methods do you accept?
We accept major debit/credit cards, mobile money, and other secure payment options available at checkout.
How do I care for my flowers once they arrive?
Each bouquet comes with flower food and care instructions.
To keep them fresh longer:
- Trim the stems
- Change the water daily
- Keep them away from heat and direct sunlight
Do you include a message card?
Yes!
Every order comes with a free personalized message card.
You can add your message during checkout.
Do you offer same-day delivery?
Yes, we offer same-day delivery across Nairobi for all orders placed before 5:00 PM.
Orders placed after 5:00 PM are delivered the next day
How much is the delivery fee?
Delivery fees vary based on location and are calculated at checkout.
Orders above KES 5,000 qualify for free delivery within Nairobi CBD.
What areas do you deliver to?
We deliver within Nairobi and surrounding areas.
For deliveries outside Nairobi, please contact us to confirm availability and delivery rates.
Can I send flowers anonymously or as a surprise?
Absolutely!
Just include your instructions in the order notes, and we will deliver the bouquet with or without your name, depending on your preference.
Can I schedule a delivery for a specific time?id too much?
Yes, you can request a preferred delivery window, and our team will do their best to meet it.
During peak seasons, delivery windows may vary due to high demand.